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The Plymouth Chamber of Commerce & Industry
22 Lockyer Street
Plymouth
Devon
PL1 2QW
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Helping People to help themselves
Helping People to help themselves
Thursday 20/09/2007 9.30am - 4.30pm
Click here to apply for this event
This is the ‘how to reduce the amount of time you spend managing people issues at work, whilst making the time given to managing these issues more effective’ workshop. It provides an invaluable introduction to counselling skills. A practical day, it looks to develop and enhance active listening skills; gives participants practice in effective communication; the ability to set and manage relationship boundaries and knowledge as to when to refer employees on to professional support. As a result, they will be able to manage difficult issues more effectively and efficiently, leaving more time left to focus on the business.
Who should attend:
Anyone with responsibility for people in the workplace
HR Managers
What you will gain from the day:
Discover why a small percentage of your staff take up a large percentage of your time
Learn and maintain effective procedures and skills to reduce this
An understanding of the difference between counselling and counselling skills.
Effective communication skills, through active listening, feedback and goal setting to switch responsibility from you to the individual
How to establish rapport, trust and confidentiality with individuals
An understanding of mental health issues (stress, anxiety, anger or depression) in the context of managing people
Know how much you can do and what you can’t do. Understand the need for and appropriateness of onward referral.
Information and resources for onward referral for additional workplace focused support
A comprehensive delegate pack to use as an ongoing resource
Venue: Plymouth Chamber of Commerce, 22 Lockyer Street, Plymouth PL1 2QW
Cost: Members £135 + VAT, Non Members £180 + VAT
This seminar is run in partnership with Optima Workplace Ltd
phone: 01752 220471 | web: http://www.plymouth-chamber.co.uk
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