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The Plymouth Chamber of Commerce & Industry
22 Lockyer Street
Plymouth
Devon
PL1 2QW
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Dealing With Customer Complaints
Dealing With Customer Complaints
Wednesday 16/05/2007 9.30am to 12.30pm
Click here to apply for this event
It is very true that unhappy customers frequently don’t complain,…but they tell many others.
Satisfied customers frequently don’t thank you,…and they don’t tell a lot of others either! But bad news spreads faster than good news. This seminar will show you how to turn a complaint into an opportunity, and why dealing with complaints properly is so important.
What you will learn by the end of the seminar.
Why a customer complaint is an opportunity.
Customer loyalty and how to maximise it.
How to remove complaint barriers.
How to develop a strategy for complaint handling.
How and why to develop a customer service team and how to train them to handle complaints.
How to accept complaints.
Why Customer Dissatisfaction affects your bottom line.
Members £75 + VAT, Non Members £90 + VAT
Venue: Plymouth Chamber, 22 Lockyer Street, Plymouth
This seminar is run in partnership with Healium Ltd
phone: 01752 220471 | web: http://www.plymouth-chamber.co.uk
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Course runs in the following areas:
Devon
Relevant to these Sectors:
Engineering |
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